General:
1. I’m new to wigs and not sure what I want — where do I start?
No worries at all! Our team can guide you through everything — from choosing the right texture and length to finding your perfect fit. You can book a free consultation (virtual or in-studio) to explore styles that match your lifestyle and preferences.
2. Where is your studio located?
We’re located in Nairobi, with visits available by appointment only to ensure a personalized experience. You can also shop online — we’ll guide you through accurate measurements and selection virtually.
Product Information:
1. Can I customize my wig?
Absolutely. You can personalize your unit’s texture, color, length, and cap size during your order or consultation. Custom orders may require additional processing time, and we’ll confirm the delivery timeline upfront.
Ordering & Payment:
1. How long will my wig take after I place an order?
All our wigs are quality-checked and ready for dispatch within 48 hours of ordering. You’ll receive tracking details as soon as your order ships.
2. What payment methods do you accept?
We accept mobile money, bank transfers, debit/credit cards, and cash payments for studio visits. You can also pay securely online through our checkout system.